Shipping & Returns

Shipping Information

We Offer Free Worldwide Shipping On All Orders Over 4 iterms Throughout the World.

Your order is usually dispatched within 12-48 hours when your payment is received. We will deliver your order by USPS - Worldwide Express Mail Service (Online Tracking). Deliveries usually take 7~10 working days to arrive.

We need you to provide us a detailed shipping address. Please bear in mind that the address you provide must be the right and detailed one, otherwise, we are not responsible for the failed shipping. All our packages need a signature after you get your package. The P.O. Box address is not allowed. Please remember to sign your name after you get your package.

Tracking Shipments
After your package is dispatched, you will receive a shipping confirmation email including the tracking number of your order so you can track your order via the order-tracking Websites as below:

United Kingdom - http://www.packageforce.com/portal/pw/track?catId=7500082
United States - http://www.usps.com/shipping/trackandconfirm.htm
Canada - https://obc.canadapost.ca/emo/basicPin.do?language=en
Australia - http://ice.auspost.com.au
Germany - http://www.gdsk.de/eng/index.html
Ireland - http://track.anpost.ie/track/tracklist.html
Singapore - http://www.speedpost.com.sg/TrackAndTrace.asp
Switzerland - http://www.poste.ch/en/post-startseite.htm
New Zealand - http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
Thailand - http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en
Denmark - http://www.postdanmark.dk/contentfull.dk?lang=en
Norway - http://www.posten.no/en/

Note:
The shipping method for your package will be listed in your account and in your shipment confirmation e-mail which will also include a tracking number of your package.

Having trouble in tracking your order?
If you hit upon any questions or problems in the process of tracking your order, please feel free to contact us via our online e-mail, online chat help or msn. Thanks for your cooperation!

We offer a 30-day return & exchange guarantee on all products. If you would like to return or exchange an item, please contact us in advance for further instructions. We are sorry that shipping charges are not refundable.

For Returns
If you want to return your items, please notify us firstly stating the reason and the order number for the return within 30 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.

For Exchanges
Items must be returned within 30 days of delivery and customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.

Canceling Your Order
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it.

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